Refund policy
Refund & Return Policy
Last updated: 2 November 2026
At Flora Skin Co., customer satisfaction is important to us. We want every customer to feel confident when shopping with us.
1. Returns and Refunds
Customers may request a return, refund or exchange in accordance with applicable South African consumer protection laws.
For eligible online purchases, customers may also have a cooling-off right under the Electronic Communications and Transactions Act.
Certain products may be excluded from change-of-mind returns where permitted by law, including sealed products that are unsuitable for return for health or hygiene reasons once unsealed.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
Please provide:
* Your order number.
* A description of the issue.
* Clear photographs or videos where relevant.
We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer protection legislation.
3. Product Quality
Products supplied by Flora Skin Co. are covered by the consumer rights and quality guarantees provided under South African law.
Nothing in this policy limits any statutory rights relating to defective, unsafe or unsuitable products.
4. Refund Processing
Approved refunds will be processed using the original payment method where reasonably possible.
Refund processing times may depend on the payment provider or financial institution.
5. Exchanges
Where an exchange is appropriate and available, customers may contact our support team to discuss the process.
6. How to Request a Return or Refund
To request assistance, contact us through the contact details provided on our website.
Please include your order number and a clear explanation of your request.
7. Important Notice
Our return policy does not remove or restrict any rights customers have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African legislation.
Flora Skin Co. reserves the right to assess requests individually and in accordance with applicable law.
8. Contact Us
For returns, refunds and exchanges, please contact our customer support team through our website.