Terms of service
Terms & Conditions
Last updated: 2 November 2026
Welcome to Flora Skin Co. By accessing or purchasing from our website, you agree to the following Terms and Conditions.
Please read these terms carefully before using our website.
1. General Information
Flora Skin Co. operates an online store offering skincare and beauty-related products.
Throughout these terms, the words “we”, “us” and “our” refer to Flora Skin Co. The terms “you”, “your” and “customer” refer to anyone visiting or purchasing from our website.
2. Website Use
By using our website, you confirm that:
* You are legally capable of entering into a binding agreement.
* You will provide accurate and complete information when placing an order.
* You will not use our website for unlawful or fraudulent purposes.
* You will not attempt to interfere with the operation or security of our website.
We reserve the right to refuse or cancel orders where there is a legitimate reason, subject to applicable consumer protection laws.
3. Products and Descriptions
We aim to ensure that all product descriptions, photographs, prices and information are accurate.
However, minor variations in product appearance, packaging or presentation may occur.
Product information is provided to help customers make informed purchasing decisions.
4. Pricing and Payments
All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.
Prices and promotional offers may change without prior notice. Changes will not affect orders that have already been accepted, except where required by law.
Payments must be successfully completed through the payment methods available at checkout.
5. Orders and Confirmation
Once an order has been successfully placed, customers will receive an order confirmation.
An order confirmation does not prevent us from contacting customers regarding suspected payment errors, incorrect details, stock availability or other legitimate order-related issues.
6. Shipping and Delivery
Our estimated delivery timeframe is 8–11 business days.
Delivery estimates are subject to courier operations, order processing and circumstances outside our reasonable control.
Please refer to our Shipping & Delivery Policy for additional information.
7. Returns and Refunds
Returns, refunds and exchanges are handled in accordance with our Refund & Return Policy and applicable South African consumer protection legislation.
Nothing in these terms excludes any rights that cannot legally be excluded.
8. Skincare and Product Disclaimer
Our products are intended for cosmetic and personal-care purposes unless otherwise specified.
Individual results may vary depending on skin type, usage and other personal factors.
Customers should:
* Read product labels and ingredient lists before use.
* Follow the manufacturer’s instructions.
* Perform a patch test where appropriate.
* Discontinue use if irritation or an adverse reaction occurs.
* Seek professional medical advice where necessary.
Our products are not intended to diagnose, treat, cure or prevent medical conditions unless expressly authorised and stated in accordance with applicable law.
9. Intellectual Property
All website content, including text, graphics, branding, logos, images and design elements, belongs to Flora Skin Co. or its respective rights holders.
No content may be reproduced, distributed or commercially used without appropriate permission.
10. Third-Party Services
Our website may use third-party services, including payment processors, courier companies and website applications.
These services may operate under their own terms and privacy policies.
11. Limitation of Liability
Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.
To the extent permitted by law, Flora Skin Co. is not responsible for indirect losses arising from circumstances beyond its reasonable control.
12. Privacy
We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection legislation, including POPIA.
13. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any updates will be published on our website with the revised date.
14. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
15. Contact Information
For questions regarding these terms, please contact Flora Skin Co. using the contact information provided on our website.